Frequently Asked Questions

Featured Questions

  • Make sure all of the connections are correct, including the ones to the control box or extension cable.

    - Check that the microphone is plugged all the way into the head set.

    - If you can verify that audio connections are working using an alternate microphone and speakers.

    -See if the headset works with another computer or device.

    - Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. In many cases, the microphone on a computer is disabled or muted.

    - Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system.

    - If you are using the control box, make sure the volume there is turned up. Be aware this volume control is for the headphones only.

    - Verify that the control box mute switch is not in the mute position.

    -Check the audio settings in the game or application you are using. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance.

    KHX-052914-HDST-01

    FAQ: KHX-052914-HDST-01
  • The headset must be selected as the default audio device in your sound settings.

    For Windows:

    1. Open up Control Panel and select Hardware and Sound and then select Sound.

    2. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.”

    3. This should place a green check mark next to the default audio device. Repeat the same steps for the microphone portion of the headset, located under the “Recording” tab (also found in the Sound program in Control Panel.)

    For Mac:

    1. Click the Apple menu and select “System Preferences” from the drop-down menu.

    2. In “System Preferences”, click on the ‘Sound’ icon.

    3. Click on the Input tab and select “HyperX 7.1 Audio” for default sound input.

    4. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output.

    Note: The headset may appear as "USB audio" instead of "HyperX 7.1 Audio".

    FAQ: KHX-010715-HDST-05
  • Our headsets will work with most mobile devices using the 3.5 mm headset jack.

    There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). Our headsets use a CTIA standard connector which will work with the majority of mobile devices. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. You can purchase a third party adapter cable to use the headset with an OMTP device.

    FAQ: KHX-051515-HDST-08
  • When using the USB control box, the mic volume cannot be adjusted in Windows. It can only be adjusted with the control box. If the mic volume does not adjust with the control box, please contact technical support.

    FAQ: KHX-110315-HDST-12
  • The mic mute switch may be in the mute position. Make sure you have it in the un-mute position (toward the headset connection).

    FAQ: KHX-121115-HDST-13
  • The headset must be selected as the default audio device in your sound settings.

    For Windows:

    1. Open up Control Panel and select Hardware and Sound and then select Sound.

    2. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.”

    3. This should place a green check mark next to the default audio device. Repeat the same steps for the microphone portion of the headset, located under the “Recording” tab (also found in the Sound program in Control Panel.)

    For Mac:

    1. Click the Apple menu and select “System Preferences” from the drop-down menu.

    2. In “System Preferences”, click on the ‘Sound’ icon.

    3. Click on the Input tab and select “HyperX 7.1 Audio” for default sound input.

    4. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output.

    Note: The headset may appear as "USB audio" instead of "HyperX 7.1 Audio".

    FAQ: KHX-020817-HSCRS-03
  • When using the USB control box, the mic volume cannot be adjusted in Windows. It can only be adjusted with the control box. If the mic volume does not adjust with the control box, please contact technical support.

    FAQ: KHX-020817-HSCRS-04
  • The mic mute switch may be in the mute position. Make sure you have it in the un-mute position (toward the headset connection).

    FAQ: KHX-020817-HSCRS-05
  • The USB dongle is compatible with PCs running Windows, MacOS and Linux versions that support Dolby surround as well as ChromeOS and Steam. It will also work with Playstation 4 using the USB or the 3.5mm connection on the game controller. With other devices such as mobile devices and Xbox one, only the 3.5mm connection can be used. The USB dongle is not be supported.

    FAQ: KHX-020817-HSCRS-01
  • You can press the button on the side of the control box to enable specific EQ modes. One of the lights next to the button will light up each time you press the button. Each one is for a different EQ mode. The different modes, from top to bottom, are Vocal, Flat, and Bass Boost.

    FAQ: KHX-020817-HSCRS-02