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Once Cloud Chat has been assembled, can it be taken apart?
No. Attempting to remove the headband after it has been attached can result in damage to the product.
FAQ: HX-001001-CC-100
Do I use the Cloud Chat on my left or right ear?
The microphone can be positioned on either side of the earcup, allowing the headset to be used the left and/or right ear.
FAQ: HX-001001-CC-101
If only chat audio is being output to HyperX Cloud Chat headset, how will I hear my game audio?
Cloud Chat is a semi-open design, allowing the sound from your TV speakers and/or sound system to be heard while wearing the headset.
FAQ: HX-001001-CC-102
Why do I only hear the left channel of my game audio when using the HyperX Cloud Chat with PS4?
There is no way to downmix the PS4’s audio output to mono. It is recommended to only output chat audio to Cloud Chat and use your TV speakers or sound system for game audio. To do this, please follow these steps below.
Connect the HyperX Cloud Chat to the controller:
From the PS4™ main menu, go to Settings > Devices > Audio Devices
Set Input Device & Output Device to Headset Connected to Controller
Set Output to Headphones to Chat Audio
FAQ: HX-001001-CC-103
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