To view a complete list of compatible devices go to https://www.hyperxgaming.com/us/ngenuity and scroll down to the section labeled HyperX NGENUITY (BETA) Compatible Devices.
FAQ: HX-001001-NG-110
HyperX NGENUITY (BETA) is available for download via the Microsoft Store.
FAQ: HX-001001-NG-111
Yes. Minimum system requirements for HyperX NGENUITY (BETA) is Microsoft Windows 10 Operating System version 1803 and above required.
FAQ: HX-001001-NG-112
Yes. The latest NGENUITY update now allows users to minimize the software to system tray.
FAQ: HX-001001-NG-113
第 1 步：使用其他 USB 端口，检查设备是否显示。如有可能，请使用 USB 3.0 端口。 第 2 步：查看 PC 和周边设备之间是否有 USB 集线器或 KVM 开关。 第 3 步：查看是否有 RGB 控制软件或周边控制软件。 第 4 步：关闭 PC 并重启 第 5 步：更新至最新 NGENUITY（试用）版本
FAQ: HX-001001-NG-117
尽管可能还有其他我们不知道的应用程序，但以下都是可能与 NGENUITY 产生冲突的软件列表。
NGenuity（旧版本）
Gigabyte RGB Fusion 2.0*
MSI Afterburner 2**
Valorant（游戏）- 常用作弊软件拦截器
Check other types of peripheral SW
* Gigabyte RGB Fusion 2.0 (has been improved. Now only memory module products have conflicts.) **The crashes are caused by RivaTuner Statistics Server, and NGENUITY isn't the only software affected. To stop the crashes, make sure to use the latest MSI Afterburner, version 4.6.3 Beta 2 Build 15840, which comes with the latest version of RTSS, ver v7.3.0. If you're still experiencing crashes, try opening RTSS and adding an individual Application Profile for NGENUITY, setting the On-Screen Display Support to OFF, Application Detection Level to None, then go into Setup and Reset Cache. This should stop RTSS from doing Direct3D injection with NGENUITY.
FAQ: HX-001001-NG-115
