Frequently Asked Questions

More Questions

Will this headset work with my mobile device?

Our headsets will work with most mobile devices using the 3.5 mm headset jack.

There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). Our headsets use a CTIA standard connector which will work with the majority of mobile devices. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. You can purchase a third party adapter cable to use the headset with an OMTP device.

FAQ: KHX-051515-HDST-08
Why is the version number for the firmware available for download lower that the firmware that is already on my Cloud II USB dongle, yet it is not compatible with PS4?
The firmware version available for download is a special firmware version only to make the USB dongle work with PS4. The production firmware versions are separate for this and do not allow for PS4 compatibility. FAQ: KHX-030118-HDST-18

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