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保証書に基づく製品交換の要請 (RMA)

お手元の HyperX 製品
フラッシュ製品の容量に基づく部品番号を選択してください。部品番号はデザインによって異なる場合があります (例: DT109B/16GB および DT109K/16GB)。

1 つの製品に複数のパーツが含まれている場合(たとえば、1 つの USB にキャップとストラップが付属している場合)は、それらを 1 つの製品と見なし、この欄に「1」と記入してください。
ほとんどのメモリ製品に「改訂番号」が表記されています。この改訂番号は、製品の識別に使用されます。 以下の図を参照して、HyperX メモリ製品の改訂番号の位置を確認してください。

改訂番号製造指示番号 (Work Order No.)

HyperX フラッシュ製品の改訂番号の位置が不明な場合は、以下の書式で該当する番号を探してください:
    改訂番号の一例: 9911111-111.A11LF

(99)(LF) が無い場合もありますので注意してください。
これは HyperX と併用するコンピュータ、基板、またはその他のデバイスのメーカーを指します (例: Apple、Asus、Samsung、Toshiba、その他)。HyperX 自体を意味するものではありません。
これはコンピュータ、基板、その他のデバイスのモデルを指します (例: iPhone 5、Sabertooth Z87、Galaxy S4、Satellite S55-A5352、その他)。
Standard replacement:
Customer returns the defective product to Kingston before the replacement part is shipped. Subject to availability, the replacement part will be shipped to the customer on the following business day of the product being received. All requests are processed within 2 business days.

Advanced Replacement:
Advanced replacement can be requested if replacement parts are needed immediately. Requesting this option will imply the customer has the defective part(s) and will ship them back to Kingston within 10 calendar days after receiving the replacement. A Credit Card is required (no debit cards) A hold will be applied for the list price of the item being shipped. If defective parts are not received, Kingston will charge the account accordingly. For product that has a MSRP of $1000.00 or greater, the credit card will be charged. Upon the return of the defective product, the charges will be reversed. Requests received after 5:00PM PST will be processed the following business day. By selecting this option the customer agrees to the above conditions. **Debit cards are not recommended as the placement of the hold will remove that amount from the "available balance" of the account. **

Discontinued Part Process:
Products that are no longer manufactured by Kingston, but are still under warranty will need to be returned first. Advanced replacements (cross-ships) are not available for discontinued parts. Based on availability, Kingston will ship either a new or recertified part as replacement. If replacement is not available, Kingston reserves the right to offer a different part of equal or lesser value as replacement.