FAQ(자주 묻는 질문)

주요 질문

Will this headset work with Xbox One, Xbox 360, PS3?

This headset will work with the Xbox One with headset adapter from Microsoft.

It is not supported with the Xbox 360 or PS3.

FAQ: KHX-080114-HDST-04
There is a lot of static coming from the microphone when connected to my Windows computer. What could be causing this?

The microphone boost setting in Windows could be too high. To change this, go to control panel>sound.

Select the recording tab, click on the microphone and select properties. (If you have a built in microphone on your computer, try speaking into the microphone and you will see green bars fluctuate. This will help you figure out which mic is which).

In properties, go to the levels tab. Then lower the microphone boost level. A recommended level is 0-10dB but try changing it around to see what creates the best result for your particular environment. Then click Apply or OK.

Also try the rear headphone and mic jacks if you are using a desktop. If you are using Skype, check your Skype settings. Go into your Skype Tools>Options>General>Audio Settings and uncheck Automatically Adjust. Set volume (move lever) to the desired level.

FAQ: KHX-072115-HSCC-02
My HyperX cloud headset does not work properly after updating to Windows 10. It still works OK in other systems or devices. How do I resolve this?
This may be related to the audio drivers on your computer. Please check for the latest Windows 10 drivers for your computer or motherboard from your system manufacturer's support site. FAQ: KHX-082115-HDST-09
PS4에 이 헤드셋을 사용하려면 어떤 설정을 변경해야 하나요?

PlayStation® 4 (PS4®)를 최적으로 사용하려면, 다음 단계를 따라 한 3.5mm 잭을 사용하여 PS4 게임 컨트롤러에 HyperX Cloud 헤드셋을 연결하십시오.

1. PS4® 게임 콘솔의 전원을 켭니다.

2. 설정 메뉴로 이동하여 선택합니다.

3. 장치' 메뉴 옵션을 찾아 선택합니다.

4. 스크롤을 내려 ‘오디오 장치’를 선택합니다.

5. 헤드폰으로 출력’을 선택하고 ‘모든 오디오’를 선택합니다.

FAQ: KHX-090915-HDST-10
헤드셋 마이크가 제 Windows 10 컴퓨터에서 작동하지 않습니다. 다른 장치에 헤드셋을 연결을 하면 잘 작동합니다. 제 컴퓨터의 오디오 어댑터는 RealTek입니다. 이 문제를 어떻게 해결합니까?
Realtek 오디오 드라이버용 Windows 10 업데이트를 하게 되면 이 문제가 발생할 수 있습니다. Realtek 웹사이트에서 직접 드라이버를 업데이트 할 것을 권장합니다. 우선, 제어판 > 장치 관리자로 이동하여 소리, 비디오 및 게임 컨트롤러 섹션으로 이동하십시오. 나열된 Realtek High Definition Audio를 찾아 마우스 오른쪽 버튼으로 클릭하고 제거를 선택하십시오. 이 작업을 수행한 후, 다음 페이지로 이동하여 업데이트 된 드라이버를 다운로드 하십시오.


http://www.realtek.com/downloads/


High Definition Audio Codecs(소프트웨어) 링크를 선택하십시오. 본인의 Windows 버전에 맞는 최신 버전을 다운로드하여 설치하십시오. 컴퓨터를 재시작해야 할 수 있습니다. 이 작업을 수행한 후, 헤드셋을 다시 연결한 다음 마이크를 테스트하십시오. FAQ: KHX-011218-HDST-17

기타 질문

Will this headset work with my mobile device?

Our headsets will work with most mobile devices using the 3.5 mm headset jack.

There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). Our headsets use a CTIA standard connector which will work with the majority of mobile devices. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. You can purchase a third party adapter cable to use the headset with an OMTP device.

FAQ: KHX-051515-HDST-08
I cannot hear sound from the headphones or I am not getting any response from the microphone. How do I resolve this problem?

Make sure all of the connections are correct

- Check that the microphone is plugged all the way into the head set.

- If you can verify that audio connections are working using an alternate microphone and speakers.

-See if the headset works with another computer or device.

- Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. In many cases, the microphone on a computer is disabled or muted.

- Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system.

-Check the audio settings in the game or application you are using. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance.

FAQ: KHX-072115-HSCC-01

기술 지원

Questions about a Kingston product you already own? Ask a Kingston expert.

Live chat with Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

Chat Now
Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

1 (800) 435-0640 (closed)