HyperX Cloud Alpha Pro Gaming Headset
FAQ(자주 묻는 질문)
주요 질문
확실하지 않으면, 이어컵에서 케이블선을 빼냈다가 다시 잘 밀어넣어 연결하십시오.
| 부분적으로 삽입됨 (회색이 보임) | 부분적으로 삽입됨 (회색이 보임) | 완전히 삽입됨 (회색이 보이지 않음) |
FAQ: KHX-092717-ALPHA-01
This headset will work with the Xbox One with headset adapter from Microsoft.
It is not supported with the Xbox 360 or PS3.
FAQ: KHX-080114-HDST-04PlayStation® 4 (PS4®)를 최적으로 사용하려면, 다음 단계를 따라 한 3.5mm 잭을 사용하여 PS4 게임 컨트롤러에 HyperX Cloud 헤드셋을 연결하십시오.
1. PS4® 게임 콘솔의 전원을 켭니다.
2. 설정 메뉴로 이동하여 선택합니다.
3. 장치' 메뉴 옵션을 찾아 선택합니다.
4. 스크롤을 내려 오디오 장치’를 선택합니다.
5. 헤드폰으로 출력’을 선택하고 모든 오디오’를 선택합니다.
FAQ: KHX-090915-HDST-10The microphone boost setting in Windows could be too high. To change this, go to control panel>sound.
Select the recording tab, click on the microphone and select properties. (If you have a built in microphone on your computer, try speaking into the microphone and you will see green bars fluctuate. This will help you figure out which mic is which).
In properties, go to the levels tab. Then lower the microphone boost level. A recommended level is 0-10dB but try changing it around to see what creates the best result for your particular environment. Then click Apply or OK.
Also try the rear headphone and mic jacks if you are using a desktop. If you are using Skype, check your Skype settings. Go into your Skype Tools>Options>General>Audio Settings and uncheck Automatically Adjust. Set volume (move lever) to the desired level.
FAQ: KHX-072115-HSCC-02Windows Key+I > Privacy > Microphone
1. Set allow access to the Microphone on this device
2. Allow apps to access your microphone - Make it ON
3. Choose which apps can access your Microphone - If needed make required to ON.
This may be related to the audio drivers on your computer. Please check for the latest Windows 10 drivers for your computer or motherboard from your system manufacturer's support site. FAQ: KHX-082115-HDST-09
http://www.realtek.com/downloads/
High Definition Audio Codecs(소프트웨어) 링크를 선택하십시오. 본인의 Windows 버전에 맞는 최신 버전을 다운로드하여 설치하십시오. 컴퓨터를 재시작해야 할 수 있습니다. 이 작업을 수행한 후, 헤드셋을 다시 연결한 다음 마이크를 테스트하십시오. FAQ: KHX-011218-HDST-17
기타 질문
Our headsets will work with most mobile devices using the 3.5 mm headset jack.
There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). Our headsets use a CTIA standard connector which will work with the majority of mobile devices. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. You can purchase a third party adapter cable to use the headset with an OMTP device.
FAQ: KHX-051515-HDST-08Make sure all of the connections are correct
- Check that the microphone is plugged all the way into the head set.
- If you can verify that audio connections are working using an alternate microphone and speakers.
-See if the headset works with another computer or device.
- Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. In many cases, the microphone on a computer is disabled or muted.
- Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system.
-Check the audio settings in the game or application you are using. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance.
FAQ: KHX-072115-HSCC-01기술 지원
Questions about a Kingston product you already own? Ask a Kingston expert.
기술 지원 문의
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