FAQ(자주 묻는 질문)

주요 질문

I cannot hear sound from the headphones or I am not getting any response from the microphone. How do I resolve this problem?

Make sure all of the connections are correct, including the ones to the control box or extension cable.

- Check that the microphone is plugged all the way into the head set.

- If you can verify that audio connections are working using an alternate microphone and speakers.

-See if the headset works with another computer or device.

- Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. In many cases, the microphone on a computer is disabled or muted.

- Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system.

- If you are using the control box, make sure the volume there is turned up. Be aware this volume control is for the headphones only.

- Verify that the control box mute switch is not in the mute position.

-Check the audio settings in the game or application you are using. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance.

KHX-052914-HDST-01

FAQ: KHX-052914-HDST-01
I cannot hear anything when connecting my HyperX headset with the USB connection. How do I resolve this?

The headset must be selected as the default audio device in your sound settings.

For Windows:

1. Open up Control Panel and select Hardware and Sound and then select Sound.

2. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.”

3. This should place a green check mark next to the default audio device. Repeat the same steps for the microphone portion of the headset, located under the “Recording” tab (also found in the Sound program in Control Panel.)

For Mac:

1. Click the Apple menu and select “System Preferences” from the drop-down menu.

2. In “System Preferences”, click on the ‘Sound’ icon.

3. Click on the Input tab and select “HyperX 7.1 Audio” for default sound input.

4. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output.

Note: The headset may appear as "USB audio" instead of "HyperX 7.1 Audio".

FAQ: KHX-010715-HDST-05
I cannot adjust the mic volume in Windows when using the USB control box. How do I resolve this?

When using the USB control box, the mic volume cannot be adjusted in Windows. It can only be adjusted with the control box. If the mic volume does not adjust with the control box, please contact technical support.

FAQ: KHX-110315-HDST-12
My HyperX cloud headset does not work properly after updating to Windows 10. It still works OK in other systems or devices. How do I resolve this?
The update may have disabled the microphone in the Windows privacy settings. Use the following steps to re-enable the microphone.

Windows Key+I > Privacy > Microphone
1. Set allow access to the Microphone on this device
2. Allow apps to access your microphone - Make it ON
3. Choose which apps can access your Microphone - If needed make required to ON.

 
This may be related to the audio drivers on your computer. Please check for the latest Windows 10 drivers for your computer or motherboard from your system manufacturer's support site.

FAQ: KHX-082115-HDST-09
The mic on my headset will not work when connected to the USB control box. It worked OK when connected without the control box, like in a smartphone or tablet. How do I resolve this?

The mic mute switch may be in the mute position. Make sure you have it in the un-mute position (toward the headset connection).

FAQ: KHX-121115-HDST-13
어떤 장치를 Revolver S USB 동글과 함께 사용할 수 있습니까?

USB 동글은 Dolby 서라운드를 지원하는 Windows, MacOS 및 Linux 버전뿐만 아니라 ChromeOS 및 Steam 운영 체제를 실행하는 PC와 호환 가능합니다. 또한 Playstation 4에서 USB를 사용하거나 게임 컨트롤러에서 3.5mm 연결을 사용하여 작동합니다. 모바일 장치 및 Xbox One 등 다른 장치에서는 3.5mm 연결만 사용할 수 있습니다. USB 동글은 지원되지 않습니다.

FAQ: KHX-020817-HSCRS-01
측면 컨트롤 박스의 이퀄라이저 버튼은 어떻게 사용합니까?

컨트롤 박스 측면의 해당 버튼을 눌러 특정 EQ 모드를 활성화할 수 있습니다. 매번 해당 버튼을 누를 때마다 버튼 옆의 각 등에 불이 들어옵니다. 각각은 서로 다른 EQ 모드를 나타냅니다. 각각의 모드는 위에서부터 아래로 보컬, 플랫 및 베이스 부스트입니다.

FAQ: KHX-020817-HSCRS-02

기타 질문

Will this headset work with my mobile device?

Our headsets will work with most mobile devices using the 3.5 mm headset jack.

There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). Our headsets use a CTIA standard connector which will work with the majority of mobile devices. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. You can purchase a third party adapter cable to use the headset with an OMTP device.

FAQ: KHX-051515-HDST-08
I cannot hear sound from the headphones or I am not getting any response from the microphone. How do I resolve this problem?

Make sure all of the connections are correct

- Check that the microphone is plugged all the way into the head set.

- If you can verify that audio connections are working using an alternate microphone and speakers.

-See if the headset works with another computer or device.

- Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. In many cases, the microphone on a computer is disabled or muted.

- Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system.

-Check the audio settings in the game or application you are using. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance.

FAQ: KHX-072115-HSCC-01

기술 지원

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