FAQ(자주 묻는 질문)

주요 질문

My HyperX cloud headset does not work properly after updating to Windows 10. It still works OK in other systems or devices. How do I resolve this?
The update may have disabled the microphone in the Windows privacy settings. Use the following steps to re-enable the microphone.

Windows Key+I > Privacy > Microphone
1. Set allow access to the Microphone on this device
2. Allow apps to access your microphone - Make it ON
3. Choose which apps can access your Microphone - If needed make required to ON.

 
This may be related to the audio drivers on your computer. Please check for the latest Windows 10 drivers for your computer or motherboard from your system manufacturer's support site.

FAQ: KHX-082115-HDST-09

기타 질문

Will this headset work with my mobile device?

Our headsets will work with most mobile devices using the 3.5 mm headset jack.

There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). Our headsets use a CTIA standard connector which will work with the majority of mobile devices. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. You can purchase a third party adapter cable to use the headset with an OMTP device.

FAQ: KHX-051515-HDST-08

기술 지원

Questions about a Kingston product you already own? Ask a Kingston expert.

Live chat with Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

Chat Off
Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

1 (800) 435-0640 (closed)