申請保固換貨(RMA)

您的聯絡資訊
您的 HyperX 產品
請根據您快閃記憶體產品的容量選擇產品型號。產品型號也可能依據特定的設計而有所不同 (即 DT109B/16GB 和 DT109K/16GB)。
請將您有問題的記憶體產品之確實數量輸入此欄位。

如果產品內含多個組件 (例如,擁有個別蓋子和吊環的 USB 隨身碟),這就符合單一產品的稱謂,而且您應該在此欄位中輸入 1。
大多數的記憶體產品會包含修訂版本。此號碼可用於協助識別您的產品。 請參閱以下圖例來找到 Kingston 記憶體產品上的修訂版本。


修訂版本工作命令編號


如果您找不到修訂版本,則請尋找下列格式的號碼:
    修訂版本範例: 9911111-111.A11LF


請注意,(99) 及/或 (LF) 可能不存在。
這裡指的是您搭配 Kingston 產品一同使用的電腦、主機板或其他裝置之製造商 (即 Apple、Asus、Samsung、Toshiba 等等)。這裡並非指 Kingston 本身。
這裡指的是您的電腦、主機板或其他裝置的型號 (即 iPhone 5、Sabertooth Z87、Galaxy S4、Satellite S55-A5352 等等)。
送貨地址
[Geo.RemoveCountry:TW] Standard replacement:
Customer returns the defective product to Kingston before the replacement part is shipped. Subject to availability, the replacement part will be shipped to the customer on the following business day of the product being received. All requests are processed within 2 business days.

Advanced Replacement:
Advanced replacement can be requested if replacement parts are needed immediately. Requesting this option will imply the customer has the defective part(s) and will ship them back to Kingston within 10 calendar days after receiving the replacement. A Credit Card is required (no debit cards) A hold will be applied for the list price of the item being shipped. If defective parts are not received, Kingston will charge the account accordingly. For product that has a MSRP of $1000.00 or greater, the credit card will be charged. Upon the return of the defective product, the charges will be reversed. Requests received after 5:00PM PST will be processed the following business day. By selecting this option the customer agrees to the above conditions. **Debit cards are not recommended as the placement of the hold will remove that amount from the "available balance" of the account. **

Discontinued Part Process:
Products that are no longer manufactured by Kingston, but are still under warranty will need to be returned first. Advanced replacements (cross-ships) are not available for discontinued parts. Based on availability, Kingston will ship either a new or recertified part as replacement. If replacement is not available, Kingston reserves the right to offer a different part of equal or lesser value as replacement.[/Geo.RemoveCountry] [Geo.IncludeCountry:TW] 一般替換:
如果您想維修已故障的產品, 您需要在RMA網頁上填寫RMA產品維修申請表。Kingston接受並核准您的申請後,您將會收到一封寫有RMA維修單號和送修說明的E-mail。請您在收到RMA維修單號的3天內將故障品寄回Kingston,並在外包裝上標示出您的RMA維修單號。在收到您所寄回的產品後,Kingston將會做更換或修理產品。在產品有庫存的情況下,更換的新品將於收到您包裹後的3個工作天內寄出(不含停產和缺貨的產品)。

同步換貨:**(生產中的產品)**
如果您要求立即替換故障品,您需要在RMA網頁的維修方式選擇“同步換貨”選項。一旦Kingston接受並核准您的申請後,您將會收到一封寫有RMA維修單號和送修說明的E-mail。在您提出此要求的同時,您需同意在提出申請的10個工作天之內將故障品寄回給Kingston。“同步換貨”需要您提供一組信用卡號碼,做為故障品未送回Kingston的擔保。我們保證您所寄出的產品價格將保持10個工作天不變。如果在規定的10個工作天之內沒有收到故障品,我們會從您的信用卡上收取相等費用。在有庫存的情況下於當天中午12點以前收到的申請,Kingston將會在發給RMA維修單號的同一天將替換品寄出。若在缺貨的情況下, Kingston將於廠內有貨物後,再進行出貨動作。中午12:00 後收到的同步換貨申請會於下一個工作天處理。

一般維修:**(已停止生產的產品)**
如果您退還的產品是屬於已經停止生產的產品(即Kingston已經停止生產,但仍在保固期內的產品)你需要在RMA網頁上選擇“維修 (已經停止生產的產品)”選項。 Kingston接受並核准您的申請後,您將會收到一封寫有RMA維修單號和送修說明的E-mail。請您在收到RMA維修單號的3天內將故障品寄回Kingston,並在外包裝上標示出您的RMA維修單號。金士頓停產產品須送至維修單位進行維修,故需要20個工作天的維修時間。[/Geo.IncludeCountry]
保固更換時,必須出示有標示原購買處及購買日期的證明文件。
接受條款與條件
Please correct the highlighted information above.