步驟 1：使用另一個 USB 插孔，確認系統是否顯示裝置。請盡可能使用 USB 3.0 插孔。 步驟 2：確認電腦和周邊配備之間是否透過 USB 集線器或 KVM 切換器連接。 步驟 3：檢查所有 RGB 控制軟體或周邊配備控制軟體。 步驟 4：使用 Shift 鍵關機並重新開機。 步驟 5：更新至 NGENUITY (Beta) 最新版本
FAQ: HX-001001-NG-117
以下是目前已知可能與 NGENUITY 衝突的軟體列表。
NGenuity (舊版本)
Gigabyte RGB Fusion 2.0*
MSI Afterburner 2**
《Valorant 特戰英豪》- 防作弊程式
Check other types of peripheral SW
* Gigabyte RGB Fusion 2.0 (has been improved. Now only memory module products have conflicts.) **The crashes are caused by RivaTuner Statistics Server, and NGENUITY isn't the only software affected. To stop the crashes, make sure to use the latest MSI Afterburner, version 4.6.3 Beta 2 Build 15840, which comes with the latest version of RTSS, ver v7.3.0. If you're still experiencing crashes, try opening RTSS and adding an individual Application Profile for NGENUITY, setting the On-Screen Display Support to OFF, Application Detection Level to None, then go into Setup and Reset Cache. This should stop RTSS from doing Direct3D injection with NGENUITY.
FAQ: HX-001001-NG-115
