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Frequently Asked Questions

More Questions


Since this is an optical mouse, it should be used on a mouse pad or a flat opaque surface. Do not use the mouse on a glass table, mirror or any other highly reflective surface. Also do not use on a patterned surface. 

If you use the mouse with a mouse pad and still have this problem, please contact HyperX support for assistance. FAQ: KHX-060117-MS-01

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

1 (800) 435-0640 (closed)

Frequently Asked Questions

More Questions


Since this is an optical mouse, it should be used on a mouse pad or a flat opaque surface. Do not use the mouse on a glass table, mirror or any other highly reflective surface. Also do not use on a patterned surface. 

If you use the mouse with a mouse pad and still have this problem, please contact HyperX support for assistance. FAQ: KHX-060117-MS-01

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

1 (800) 435-0640 (closed)

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