Product Improvement
HyperX Pulsefire Surge RGB Gaming Mouse
HyperX released the new Pulsefire Surge RGB gaming mouse on April 9th and have received feedback from our gaming community that the inner edges of the left and right buttons may touch, particularly when using the mouse with a claw grip.
We take great pride in delivering gaming peripherals that are of the utmost quality and are taking full responsibility for this product falling short of our standards. To ensure that all gamers are satisfied with the quality of our new gaming mouse, we have suspended sales until we have a resolution in place.
We are currently working on a design solution that involves widening the spacing between the buttons. This will take approximately 6-8 weeks to implement and get to customers.
BeforeAfter
Only a small number of these have made their way into customers' hands in the limited days since launch, and we are committed to making sure all those affected are taken care of.
Is my mouse affected?
Check the underside of the mouse to see the product label with a lot code imprinted on it.
If your mouse has a lot code of 0841711001 to 0841802005 it is part of the affected batch.
How do I get a replacement?
If you own this mouse and are experiencing this issue with the buttons and would like a replacement, please fill out the form below: