Request Warranty Replacement (RMA)

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Country/Region

Your Contact Info

First Name

Last Name

Company Name (if applicable)

Email Address

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Your HyperX product

Product Type

Product Number

Please choose the part number based on the capacity of your Flash product. The part number may also vary based on a specific design (i.e., DT109B/16GB and DT109K/16GB).

Quantity

The correct information to place in this field relates to the number of actual memory products you are having a problem with.

If the product has multiple pieces in it (e.g., a USB drive with a separate cap and lanyard), this qualifies as a single product and you should enter "1" in this field.

Revision Number

Most memory products will contain a Revision Number. This number is used to help identify your product. Please refer to the illustration below to locate the Revision Number on your HyperX memory product.

Revision Number

Work Order Number

If you have difficulty locating the Revision Number, then look for a number in the following format:

Example of Revision Number: 9911111-111.A11LF

Please note, the (99) and/or (LF) may not be present.

Please describe the problem

Please provide details about the problem you are experiencing and what troubleshooting you have tried.

How long has this part been trouble-free?

What system or device are you using?

This refers to the manufacturer of the computer, motherboard or other device you are using the HyperX product with (i.e., Apple, Asus, Samsung, Toshiba, etc). This does not refer to HyperX itself.

Manufacturer

Model Name

This refers to the model of your computer, motherboard or other device (i.e., iPhone 5, Sabertooth Z87, Galaxy S4, Satellite S55-A5352, etc).

Operating System

Shipping Address

Address 1

Address 2

Address 3

City

State

Zip / Postal Code

Phone Number

RMA Type

Standard replacement:
Customer returns the defective product to Kingston before the replacement part is shipped. Subject to availability, the replacement part will be shipped to the customer on the following business day of the product being received. All requests are processed within 2 business days.

Advanced Replacement:
Advanced replacement can be requested if replacement parts are needed immediately. Requesting this option will imply the customer has the defective part(s) and will ship them back to Kingston within 10 calendar days after receiving the replacement. A Credit Card is required (no debit cards) A hold will be applied for the list price of the item being shipped. If defective parts are not received, Kingston will charge the account accordingly. For product that has a MSRP of $1000.00 or greater, the credit card will be charged. Upon the return of the defective product, the charges will be reversed. Requests received after 5:00PM PST will be processed the following business day. By selecting this option the customer agrees to the above conditions. **Debit cards are not recommended as the placement of the hold will remove that amount from the "available balance" of the account. **

Discontinued Part Process:
Products that are no longer manufactured by Kingston, but are still under warranty will need to be returned first. Advanced replacements (cross-ships) are not available for discontinued parts. Based on availability, Kingston will ship either a new or recertified part as replacement. If replacement is not available, Kingston reserves the right to offer a different part of equal or lesser value as replacement.

Copy of your proof of purchase Attach proof of purchase

Documentation indicting place and date of purchase is required for warranty replacements.

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Documentation indicating place and date of purchase is required for warranty replacements.

Copy of your proof of purchase

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