To view a complete list of compatible devices go to https://www.hyperxgaming.com/us/ngenuity and scroll down to the section labeled HyperX NGENUITY (BETA) Compatible Devices.
FAQ: HX-001001-NG-110
HyperX NGENUITY (BETA) is available for download via the Microsoft Store.
FAQ: HX-001001-NG-111
Yes. Minimum system requirements for HyperX NGENUITY (BETA) is Microsoft Windows 10 Operating System version 1803 and above.
FAQ: HX-001001-NG-112
Yes. The latest NGENUITY update now allows users to minimize the software to system tray.
FAQ: HX-001001-NG-113
To ensure no other software is conflicting with HyperX NGENUITY, please shut down or end task other RGB control software running in the background. PLEASE NOTE: Intel X99 and Intel C621 chipsets are not compatible with NGENUITY.
FAQ: HX-001001-NG-114
Please see below for trouble-shooting tips. If the following tips do not resolve, feel free to contact technical support via telephone, chat or email for assistance.
Step 1. User another USB port, check if the device shows up. Use a USB 3.0 port if possible. Step 2. Check if there is a USB hub or KVM switch in between the PC and the peripherals Step 3. Check any RGB control SW or peripherals control SW. Step 4. Shift-Shutdown the PC and restart Step 5. Update to the latest NGENUITY (Beta) version
FAQ: HX-001001-NG-117
Although there may be additional application that we are not aware of, below is a list of software that may conflict with NGENUITY.
NGenuity (legacy release)
Gigabyte RGB Fusion 2.0*
MSI Afterburner 2**
Valorant (Game) - Cheat SW blocker in general
Check other types of peripheral SW
* Gigabyte RGB Fusion 2.0 (has been improved. Now only memory module products have conflicts.) **The crashes are caused by RivaTuner Statistics Server, and NGENUITY isn't the only software affected. To stop the crashes, make sure to use the latest MSI Afterburner, version 4.6.3 Beta 2 Build 15840, which comes with the latest version of RTSS, ver v7.3.0. If you're still experiencing crashes, try opening RTSS and adding an individual Application Profile for NGENUITY, setting the On-Screen Display Support to OFF, Application Detection Level to None, then go into Setup and Reset Cache. This should stop RTSS from doing Direct3D injection with NGENUITY.
FAQ: HX-001001-NG-115
We do not recommend the use of any USB hub or KVM switch while pairing HyperX peripherals with NGENUITY.
FAQ: HX-001001-NG-116
The additional side buttons on Pulsefire Raid must be bound to unique keys within NGENUITY for each individual in-game command to bind. For example, button 8 can be bound to "," keyboard function within NGENUITY. Then while in game, button 8 can be pressed while binding to any in-game command, which will map it to "," keyboard function.
FAQ: HX-001001-NG-118
Yes. You can download the latest NGENUITY installer direct from our HyperX website by clicking the following link - http://hyperxgaming.com/ngenuitydl
FAQ: HX-001001-NG-120
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