Frequently Asked Questions

Featured Questions

I cannot hear anything when connecting my HyperX headset with the USB connection. How do I resolve this?

The headset must be selected as the default audio device in your sound settings.

For Windows:

1. Open up Control Panel and select Hardware and Sound and then select Sound.

2. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.”

3. This should place a green check mark next to the default audio device. Repeat the same steps for the microphone portion of the headset, located under the “Recording” tab (also found in the Sound program in Control Panel.)

For Mac:

1. Click the Apple menu and select “System Preferences” from the drop-down menu.

2. In “System Preferences”, click on the ‘Sound’ icon.

3. Click on the Input tab and select “HyperX 7.1 Audio” for default sound input.

4. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output.

Note: The headset may appear as "USB audio" instead of "HyperX 7.1 Audio".

FAQ: KHX-010715-HDST-05
What devices can I use the Cloud Flight headset with?
This headset is geared to PC and PS4 gamers. But it will likely work with any device that supports USB audio. But that excludes the Xbox One console as it does not support USB audio. FAQ: KHX-010518-HSCF-01
What is the range of the wireless signal for the Cloud Flight?
20 meters (65 feet) is the effective wireless range in optimal conditions. Environmental conditions such as obstacles, interference from other wireless signals, etc., will reduce the effective range. FAQ: KHX-010518-HSCF-02
How long will the battery last on a full charge? How does the lighting on the headset affect battery life?
If the light on the headset is turned off and the volume is at 50%, the battery should last about 30 hours. The battery will drain faster if you have the volume higher or the lighting effects turned on. By default, the light will be on when the headset is turned on. Short press the power button to turn the headset on and cycle through the other lighting effects (breathing and off). FAQ: KHX-010518-HSCF-03
Can the microphone be used when connected to a device using the provided cable rather than wirelessly?
The wired connection does not allow for microphone function. It only allows for speaker function. FAQ: KHX-010518-HSCF-04
If the USB adapter fails or is lost, how do I pair a replacement adapter with my headset?
You can pair the adapter with the headset manually using the steps below:

 
1. Turn off the headset.

2. Long press the power button for 10 seconds to enter the pairing mode.

3. The headset ear cup LED will be fast blinking.

4. Plug the USB wireless adapter to a PC.

5. Use a small pin to press the small button on the back side of the USB wireless adapter.

6. The USB wireless adapter LED will be fast blinking.

7. When the LED on the USB wireless adapter and the headset ear cup is solid, pairing is completed. FAQ: KHX-010518-HSCF-05
How can I tell if the mic is muted or the battery is running low?
The headset will emit beep tones to indicate status for power, microphone mute, volume and remaining battery charge.

Power on One tone (high)
power off Two tones (high to low)
Microphone mute Two tones (high)
Microphone active One tone (high)
Reaching maximum volume Three tones (high)
Reaching minimum volume Three tones (low)
20% battery remaining Two tones (mid)
10% battery remaining Three tones (mid)
5% battery remaining Five tones (mid, low, mid, low, mid)
FAQ: KHX-010518-HSCF-06