Frequently Asked Questions

Featured Questions

I cannot hear sound from the headphones or I am not getting any response from the microphone. How do I resolve this problem?

Make sure all of the connections are correct, including the ones to the control box or extension cable.

- Check that the microphone is plugged all the way into the head set.

- If you can verify that audio connections are working using an alternate microphone and speakers.

-See if the headset works with another computer or device.

- Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. In many cases, the microphone on a computer is disabled or muted.

- Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system.

- If you are using the control box, make sure the volume there is turned up. Be aware this volume control is for the headphones only.

- Verify that the control box mute switch is not in the mute position.

-Check the audio settings in the game or application you are using. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance.

KHX-052914-HDST-01

FAQ: KHX-052914-HDST-01
I cannot hear anything when connecting my HyperX headset with the USB connection. How do I resolve this?

The headset must be selected as the default audio device in your sound settings.

For Windows:

1. Open up Control Panel and select Hardware and Sound and then select Sound.

2. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.”

3. This should place a green check mark next to the default audio device. Repeat the same steps for the microphone portion of the headset, located under the “Recording” tab (also found in the Sound program in Control Panel.)

For Mac:

1. Click the Apple menu and select “System Preferences” from the drop-down menu.

2. In “System Preferences”, click on the ‘Sound’ icon.

3. Click on the Input tab and select “HyperX 7.1 Audio” for default sound input.

4. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output.

Note: The headset may appear as "USB audio" instead of "HyperX 7.1 Audio".

FAQ: KHX-010715-HDST-05
Will this headset work with my mobile device?

Our headsets will work with most mobile devices using the 3.5 mm headset jack.

There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). Our headsets use a CTIA standard connector which will work with the majority of mobile devices. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. You can purchase a third party adapter cable to use the headset with an OMTP device.

FAQ: KHX-051515-HDST-08
I cannot adjust the mic volume in Windows when using the USB control box. How do I resolve this?

When using the USB control box, the mic volume cannot be adjusted in Windows. It can only be adjusted with the control box. If the mic volume does not adjust with the control box, please contact technical support.

FAQ: KHX-110315-HDST-12
My HyperX cloud headset does not work properly after updating to Windows 10. It still works OK in other systems or devices. How do I resolve this?
The update may have disabled the microphone in the Windows privacy settings. Use the following steps to re-enable the microphone.

Windows Key+I > Privacy > Microphone
1. Set allow access to the Microphone on this device
2. Allow apps to access your microphone - Make it ON
3. Choose which apps can access your Microphone - If needed make required to ON.

 
This may be related to the audio drivers on your computer. Please check for the latest Windows 10 drivers for your computer or motherboard from your system manufacturer's support site.

FAQ: KHX-082115-HDST-09
The mic on my headset will not work when connected to the USB control box. It worked OK when connected without the control box, like in a smartphone or tablet. How do I resolve this?

The mic mute switch may be in the mute position. Make sure you have it in the un-mute position (toward the headset connection).

FAQ: KHX-121115-HDST-13
I cannot hear anything when connecting my HyperX Revolver S headset with the USB connection. How do I resolve this?

The headset must be selected as the default audio device in your sound settings.

For Windows:

1. Open up Control Panel and select Hardware and Sound and then select Sound.

2. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.”

3. This should place a green check mark next to the default audio device. Repeat the same steps for the microphone portion of the headset, located under the “Recording” tab (also found in the Sound program in Control Panel.)

For Mac:

1. Click the Apple menu and select “System Preferences” from the drop-down menu.

2. In “System Preferences”, click on the ‘Sound’ icon.

3. Click on the Input tab and select “HyperX 7.1 Audio” for default sound input.

4. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output.

Note: The headset may appear as "USB audio" instead of "HyperX 7.1 Audio".

FAQ: KHX-020817-HSCRS-03
I cannot adjust the mic volume in Windows when using the Revolver S USB control box. How do I resolve this?

When using the USB control box, the mic volume cannot be adjusted in Windows. It can only be adjusted with the control box. If the mic volume does not adjust with the control box, please contact technical support.

FAQ: KHX-020817-HSCRS-04
The mic on my Revolver S headset will not work when connected to the USB control box. It worked OK when connected without the control box, like in a smartphone or tablet. How do I resolve this?

The mic mute switch may be in the mute position. Make sure you have it in the un-mute position (toward the headset connection).

FAQ: KHX-020817-HSCRS-05
What devices can I use the Revolver S USB dongle with?

The USB dongle is compatible with PCs running Windows, MacOS and Linux versions that support Dolby surround as well as ChromeOS and Steam. It will also work with Playstation 4 using the USB or the 3.5mm connection on the game controller. With other devices such as mobile devices and Xbox one, only the 3.5mm connection can be used. The USB dongle is not be supported.

FAQ: KHX-020817-HSCRS-01
How do I use the Equalizer button on the side control box?

You can press the button on the side of the control box to enable specific EQ modes. One of the lights next to the button will light up each time you press the button. Each one is for a different EQ mode. The different modes, from top to bottom, are Vocal, Flat, and Bass Boost.

FAQ: KHX-020817-HSCRS-02