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There is some inconsistent movement when using my HyperX mouse. Is there a way to fix this?

Since this is an optical mouse, it should be used on a mouse pad or a flat opaque surface. Do not use the mouse on a glass table, mirror, or any other high reflective surface. Also do not use on a patterned surface. 

If you use the mouse with a mouse pad and still have this problem, please contact Hyperx support for assistance. FAQ: KHX-060117-MS-01