Frequently Asked Questions

More Questions

How do I find out how much memory is installed in my system?

In Windows, click on the Start button, select Control Panel and open System. This will display basic information about the computer including the amount of RAM installed.

In MacOS, select "About This Mac" or "About This Computer" from the Apple menu in the upper left corner of your Desktop. This will provide information about your Mac's total memory.

In Linux, open a terminal window and enter the following command: cat /proc/meminfo

This will show the total amount of RAM as well as other memory information.

FAQ: KTM-012711-GEN-06
When I installed memory in my Notebook, the system did not boot or did not recognize the memory. How do I resolve this?
If your Notebook did not boot, there may be an issue with the installation. Try re-seating the memory to be sure the memory is making proper electrical contact. To do this, first shut down the Notebook, then remove the battery pack and unplug the power cord. Reseat the memory firmly into the socket and then push down on the memory to lock it in place. Replace the battery pack and power cord and boot the system.

If you have properly installed the memory and the Notebook still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.

Note: Kingston is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by Kingston.

Not all Notebook systems will support overclocked memory. There may be limitations with the processor model and type that prevent these from working at higher speeds/lower latencies.

However, overclockable memory can also operate at industry standard speeds and timings. To enable standard speeds, you may need to go into the BIOS and set the memory to the default settings. Contact Technical Support if you are unsure of how to do this, as some Notebook manufactures may limit access to these settings. FAQ: KTM-012711-GEN-12
When I installed memory into my desktop computer, the system did not boot or did not recognize the memory. How do I resolve this?
If your desktop did not boot, there may be an issue with the installation. Try re-seating the memory to be sure the memory is making proper electrical contact. Shut down and unplug your computer.

Reinsert the memory module(s) in the sockets and sequence designated by the manufacturer of the system or motherboard. To ensure the memory modules are installed properly, line up the memory notches with the key in the memory socket, then push the memory firmly into the socket until the tabs lock the memory into place.

Make sure all the cables in your computer are connected properly. You may have failed to connect a needed power connector to the motherboard or accidentally disconnected a cable to your hard drive.If you have properly installed the memory and the PC still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.

Note: Kingston is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by Kingston.

Not all systems will support overclocked memory, especially at higher speeds. There may be limitations with the processor model, insufficient power, and/or cooling that have affected the memory overclock.

HyperX Predator and Savage memory use XMP profiles to overclock, however these modules ship from the factory at JEDEC standard values. Some systems do not support overclock speeds and latencies upon first installation so in order to give every customer the best experience, Kingston sets the module to the JEDEC standard values, allowing the user the choice to overclock using the XMP profiles if the system supports it. The XMP profile can then be enabled within the system BIOS.

Plug N Play (PnP) modules, such as FURY and Impact, ship from the factory preset to the advertised overclock speed and latency. If the system is not able to run at the overclocked settings, the system may either use the next highest timing profile or default to the JEDEC standard timings. FURY and Impact also featured an XMP profile that matches the advertised speed and latency. This can be used to force the system to overclock the memory if it does not overclock automatically. A second, less aggressive profile is sometimes available, in case the first profile is too extreme for your system.
  FAQ: KTM-012711-GEN-13
Will additional memory speed up my computer?

Additional memory will not necessarily increase the performance of your computer. It will allow you to run more programs or processes at once or more memory intensive programs. There may be a performance increase if the original amount of memory installed was insufficient for the programs and processes you use the computer for.

FAQ: KTM-012711-GEN-07
How do I install memory into my computer?

For desktop computers, shut down and unplug your computer and open the case. Please refer to your motherboard manual for proper order sequence for installing the memory. Installing memory in the incorrect order could result in lost potential memory performance, or in some cases failure to boot.

Remove the memory module as shown in Fig 1. Push the tabs (1) outward and the module will gently pop out of it's socket (2). Remove it completely from the socket.

To Install the new memory module see in Fig 2. 

Push the tabs (1)that are at the ends of the memory socket outward and align the memory notches with the key of the memory socket (2), then push the memory down FIRMLY into the socket so the latches lock the memory in place (3).

If the memory has been installed but is not detected by the computer, repeat the process of removing and then reinstalling the memory to be sure the module is firmly seated. If the memory is still not detected, please contact Technical Support to be sure you have the correct memory part for your system.

For notebook computers, please note that before you remove/install memory in notebooks you need to shut down the unit and remove the battery pack and power cord. Push the memory in FIRMLY so that it makes good contact (it is important to push the memory in FIRMLY) into the socket before pushing it down to lock in place (See figures below) . Once the memory is installed please put the battery back in your unit and give it power using the power cord and not solely from the battery. If the memory has been properly installed and still not detected and you do have the correct memory you should make sure you have the most up to date BIOS* from your computer manufacturer's website.

*BIOS - Basic Input/Output System is installed on the computer's motherboard. It controls the most basic operations and is responsible for starting your computer up and initializing the hardware. It is data that is usually held in a ROM chip, which can be updated by "flashing" the BIOS as it's called. BIOS upgrades may correct errors, support new CPUs, support new hardware, including memory etc. BIOS updates are usually obtained by the computer's manufacturer's website.

NOTE: Kingston in no way is responsible for any problems resulting from flashing the BIOS. Flashing of the BIOS is merely a trouble shooting suggestion. Customers that flash their BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party bios manufacturer and not by Kingston.

XX FAQ: KTM-012711-GEN-18
What is the difference between the part numbers that are in kits and the parts that sold individually?
Parts sold in kits (denoted by "K2" or “K4” in the part number are specifically packaged for use in Dual (K2) or Quad (K4) Channel motherboards. Although Dual and Quad Channel technology resides on the motherboard itself (inside the chipset), the memory modules need to be installed in pairs or identical groups Dual or Quad Channel mode to function properly. Identical modules packaged in a kit work best because the motherboard will be accessing all the memory modules as a single memory location with a wider bandwidth.

FAQ: KTM-020911-GEN-19
My BIOS or a diagnostic program such as CPU-Z shows the memory is running at half the frequency. Why?

In many cases, the BIOS or a diagnostic program will report the memory bus frequency, which is half of the frequency for DDR type memory. As its name implies, DDR (Double Data Rate) data rate is twice the memory bus frequency. So if the memory bus speed is 800MHz and you are using DDR3-1600 memory, the RAM is running at the correct speed.

FAQ: KTM-071015-GEN-20
What is ESD?
  • ElectroStatic Discharge, ESD is simply the discharge of built up static electricity, like when you rub your feet on carpet and then you touch something etal. ESD should not be taken lightly as this is one of the few things an individual can do to damage or destroy their computer or hardware components. ESD can occur without feeling a shock and can occur when only working on the inside of the computer or handling hardware.
  • How to help prevent ESD
  • The best method of preventing ESD is to use an ESD wrist strap or a grounding mat or table.However, because most users do not have access to these items, we have included the below steps to help reduce the chance of ESD as much as possible.          
  • Standing – We recommend that you are standing at all times when working on the computer. Setting on a chair can generate more electrostatic.
  • Cords - Make sure everything is removed from the back of the computer (power cord, mouse, keyboard, etc).
  • Clothes - Make sure not to wear any clothing that conducts a lot of Electrical Charge, such as a wool sweater.
  • Accessories - To help reduce ESD and help prevent other problem, it is also a good idea to remove all jewelry.
  • Weather - Electrical storms can increase the ESD risk; unless absolutely necessary, try not to work on a computer during an electrical storm.In very dry areas, the air itself becomes a part of the electrostatic build-up mechanism every time there is an air flow (wind, air conditioning, blower) passing over an insulated surface.Do not let high humidity levels build a false confidence, and beware of corrosion problems with interconnects and other electrical interfaces.



To learn more about ESD and how to protect your electronics, please refer to the below site.

ESD Association
https://www.esda.org/about-esd/ FAQ: ESD-SSD-001

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